Avaya IP Office: Conferencing Center

The integrated conferencing functionality on IP Office is enhanced by adding Conferencing Center. This optional licensed application is a web-based software package that consists in two parts:

• a "Conferencing Center Scheduler" to book and reserve conferences.
• a "Conferencing Center web client" to complement an audio conference with a visual presentation web interface.

The scheduler is independent of the web client, either or both can be used. Conferencing Center also interacts with SoftConsole and PhoneManager. Note: Conferencing Center on the IP Office 500 requires a license for IP Office Professional Edition.

IP Office Contact Center/CRM Solutions Overview

Avaya provides Customer Contact solutions that meet the needs of the small to medium business. From the smallest company that requires basic system performance reporting to the larger businesses that need advanced routing and multimedia integration with the Customer Contact Center of up to 75 agents. Avaya provides an appropriate solution on the IP Office communications platform:

• Compact Business Center
• Compact Contact Center