 Avaya
IP Office Applications: CTI
Computer Telephony Integration (CTI) is about bridging
the gap between the telephone system and business
applications. On IP Office, this is achieved by use of
the IP Office CTI Link, a CTI middleware product and
Software Developers Kit.
On IP Office, CTI is delivered through adherence to open
standards. This gives businesses access to a wide range
of third-party solutions, addressing vertical markets,
and designed to meet their requirements.read more >>
SoftConsole
SoftConsole is the PC based Windows Operator Console for
IP Office. SoftConsole has been designed to improve
operator service by providing the operator with call
information and available call actions to simplify call
handling and give the appropriate response to the
caller.
read more >>
PhoneManager
The IP Office PhoneManager application provides users
control of their telephone from a networked PC. PhoneManager can be used with any IP Office extension; analog,
digital or any IP telephones, wired or wireless, and is
available in the following three versions:
PhoneManager Lite
PhoneManager Pro
PhoneManager PC
Softphone |
