 Avaya
IP Office Applications: CTI
SoftConsole
SoftConsole is the PC based Windows Operator Console for
IP Office. SoftConsole has been designed to improve
operator service by providing the operator with call
information and available call actions to simplify call
handling and give the appropriate response to the
caller.
 With this easy to use software tool the operator can
maintain visibility of the number and type of calls
waiting and so ensure that clients are greeted in a
professional manner.
SoftConsole has a similar look and feel to the Phone
Manger application and can be minimized in the Windows
system tray when not in use, but will pop up on the
screen when a call is received. SoftConsole has been
designed to be easy to use, while offering a look and
feel, which will appeal to experienced and novice
operators alike. |
