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Avaya IP Office Applications: Voicemail

Voicemail provides a telephone answering machine with a personalized greeting on every employee's desk and allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail messages are retrieved either locally or remotely via any telephone. For users that prefer to have email as their main message store, they can forward their voice messages to their email and collect them via their email account.

The voicemail server is multi-lingual and can offer different prompts depending on the user's preferred language, independently of the default system setup. Similarly, external callers can hear prompts in their own language depending on their incoming call route (e.g. based on caller ID). Voicemail options available include:

Voicemail Lite
Voicemail Lite is the IP Office basic Voicemail application and can handle up to 4 simultaneous calls. Each user has the option of turning their Voicemail on or off. When on, the system automatically answers their telephone when they are not available to take a call, plays a personal greeting to confirm that the intended recipient will actually receive the message, and records a message.

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Embedded Voicemail
IP406 V2, IP Office 500 and Small Office Edition only. In environments like retail or home office, where space, noise or cost considerations rule out using a PC for voicemail, Embedded Voicemail will be the preferred option for an entry-level voicemail service. With the Small Office Edition Embedded Voicemail makes use of the voice compression resources to optimize the message storage by compressing messages before storing, and expanding them during playback.

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Voicemail Pro
IP Office Voicemail Pro offers all the features and facilities of Voicemail Lite and can be tailored to meet the individual needs of a business. It has higher call capacity by scaling up from 4 to 30 simultaneous calls. All options are available in a choice of languages; both spoken voice prompts and graphical programming interfaces and have the choice of IP Office TUI and INTUITY emulation TUI.

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