Voicemail Lite

Voicemail Lite is the IP Office basic Voicemail application and can handle up to 4 simultaneous calls. Each user has the option of turning their Voicemail on or off. When on, the system automatically answers their telephone when they are not available to take a call, plays a personal greeting to confirm that the intended recipient will actually receive the message, and records a message. The person calling also has the option of dialing a different extension number while the greeting is played to call someone else, including 0 for the operator.

When a message has been left, the user will see a message-waiting lamp lit on their telephone and can press a retrieval button to collect their messages.

Voicemail Lite can ring the extension to deliver any new messages. When voicemail messages are left they are time & date stamped and the caller's number noted. Once listened to, old messages are automatically deleted 36 hours after being left, unless the user chooses to save the message permanently.

Voicemail can be collected remotely by calling into the Voicemail Lite server. If the number the user is dialing from is recognized (home number or Mobile/Cell Phone for example), they will listen to their voicemail straight away. If the source number is not recognized, users will be prompted for a mailbox number and a PIN code for that mailbox, before they can listen to voicemail. Users have the ability to set and change their own PIN codes.

Where a voicemail needs to be copied to other users, Voicemail Lite provides many options:
  • Voicemails can be forwarded to another mailbox, or group of mailboxes.
  • Recipients can add their comment to the voicemail before forwarding to another mailbox or mailboxes.
  • Voicemails can be forwarded as email WAV attachments.

Voicemail Lite telephony user interface (TUI) only operates in IP Office mode, not INTUITY mode. Note: on the IP Office 500, Voicemail Lite is only supported after upgrading to IP Office Professional Edition.