 Computer Telephony products from Adaptive
 Adaptive
CTI - Adaptive CTI provides a link between
your telephone system and your desktop computer. Using
Adaptive CTI, you can easily answer calls, hold them and
transfer them to other people.
 Adaptive
Desktop SMS - There are many reasons for a
business to send SMS messages. SMS messages are cheap to
send, quickly delivered and usually read within a minute
or two of receipt.
 Adaptive
Progressive & Predictive Diallers -
Progressive and Predictive dialling can dramatically
increase the number of effective telephone calls that
tele-marketing staff can make per hour.
 Adaptive
Messaging & Contact Centres - Adaptive
Messaging is a call centre message distribution and
management system. When used with Adaptive CTI and Progressive or Predictive
Diallers, Adaptive Messaging provides a total contact
centre solution.
 Computer
Telephony products from OAK Telecom
 Introducing
SmartApplications - the market leading
solution family for personal and team productivity that
connects communications into Business Applications.
SmartApplications enables you to streamline how your
teams work, creating a faster, more personal service.
All this can save seconds on each call and can
dramatically reduce company overheads.
SmartApplications comprises of 3 powerful products aimed
at enhancing productivity:
SmartPhone - Oak’s
SmartPhone is a PC Softphone that is a powerful
productivity enhancement. With SmartPhone every employee
has their own personalized softphone for managing their
communications and making maximum use of their time on
the phone. It has easy to use Call handling features,
address book, call history viewing, extension status and
much more – all from an easy access tray menu.
download 'SmartPhone Brochure'
SmartOperator -
SmartOperator is a CTI operators console and runs on the
client PC. It provides a number of powerful operator
features such as dialling, call control, text messaging,
extension status, recent call history, call waiting,
last number redial, and many others.
download 'SmartOperator Brochure'
SmartConnect -
SmartConnect seamlessly integrates with popular business
applications offering database integration, popping and
dialling. SmartConnect integrates to over 100 business
applications and databases making it the most flexible
business connectivity solution on the market.
download 'SmartConnect Brochure'
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