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Avaya Adds Significant Number of End Users
Avaya says that it achieved significant growth in the
number of end users it supports at mid-sized sized
companies worldwide. Avaya define Mid-Size as businesses
with 100-999 employees.
According to a report from Canalys, Avaya added seven
million mid-market end users across the globe in the
last three years - about equivalent to the population of
the City of London.
Avaya cited the Unified Communications Call Control
report (Q2 2007) from Canalys, which specializes in
delivering market data, analysis and advice to the
world's leading technology vendors. Canalys tracked the
number of Avaya users between 2005 and 2007. The Avaya
portfolio for mid-sized businesses includes solutions
such as Unified Communications solutions and customer
service applications.
"Mid-sized businesses have similar communications needs
as their large business counterparts. They want to
integrate their voice systems with collaboration tools,
critical business process and applications in order to
achieve efficient communication between their employees
across the company, including headquarters, branch
office and remote workers," said Maria Carolina Guedes
Smith, New York City-based senior consultant, AMI
Partners. "Because mid-sized businesses have budget and
skilled IT staff constraints, they need cost-effective
and easy-to-use solutions. Avaya's strength in IP
telephony, unified communications and contact center
applications, combined with a broad presence in small
and medium business (SMB) and enterprise markets, ensure
that the company is well positioned to address these
firms' requirements."
Jorge Blanco, vice president, solutions marketing,
Avaya, said that mid-sized businesses are driven to
manage costs while increasing employee productivity and
growing their customer base.
"Clearly, adding seven million customers over the last
three years to our existing customer base is a
significant milestone for Avaya. It solidifies Avaya's
leadership position in the mid-market and positions it
well for the future as the company increases its focus
on this market segment."
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