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Article: Three of a Kind

Extract from ‘Three of a Kind’ Article, March 2008 Issue of Comms Business Magazine

Michael Greenwood
Product Manager, Avaya IP Office, MTV Telecom

Michael is in his second spell at MTV Telecom having returned to the company four years ago after a short spell with Crane Telecommunications.

“My role as product Manager for the Avaya IP Office involves a great deal of liaison with the vendor and ensuring that the MTV Telecom sales team and our channel partners are fully briefed on all the latest developments on the products.

I am also responsible for the IP Office sales targets. Incentives and promotions are key motivators for both groups and in my opinion the incentives that work best are those where the rewards can be ‘spent; by the recipients on whatever they want. For example, winning £500 in Bonus Bonds is great for the individual. On the other hand, taking the same value against a technical course is beneficial to the resellers.

MTV Telecom is a very dynamic company to work for and we have a great product range. The working environment is great and there always seems to be a buzz about the place. It’s good to be selling the latest technology and draw satisfaction from the job or resolving reseller issues.

Challenges include making sure the team and channel has up to date information and recognising that not all resellers have the same skill sets.”