 Panasonic
Software Products
Voice Recording -
The Latest Technology in PC-based Voice Recording
The Panasonic's voice recording sophistication means you
can record both at the extension and at the exchange
line of the phone system. It is ideal for 24/7/365, high
demand, heavy duty environments.
When it comes to a secure, high quality system, there
really is no compromise. The Panasonic Voice Recording
System ensures that your recordings will be accurate and
safely stored, should you need to consider legal advice
or action.
The Panasonic voice recording solution allows you to:
• Implement a solution that ensures all recordings are
safely stored in their original format and any
subsequent tampering of copied files is automatically
detected.
• Archive calls efficiently to external media, or to an
alternative drive continuously, daily or on demand.
• Monitor and playback up to 256 channels in real time.
• Receive full information on your call patterns via
reports on total calls, average calls, agents training
score, peak call periods, and individual agent verses
group reports.
• Monitor your calls for training and quality purposes
as well as giving your business and staff an added level
of protection.
• Save multiple copies of your recordings to hard drive,
network drive or ftp.
• Easily expand your system as your business grows or
your needs change.
Messaging-on-Hold
- Take Complete Control of Your Telephone Messaging
The Panasonic Messaging on Hold Solution can now make
your telephone system work harder for your business. It
works using a web-based graphical interface and is
compatible with all standard Microsoft Windows operating
systems.
Your messages are ordered through a completely secure
website service. The service will have your message
scripts recorded for you, allowing you to choose the
voiceover and background music to go with them. Messages
will be recorded and delivered within 24 hours to your
web account ready for you to download and start using.
Quick and easy to use, the system gives you the power
to:
• Increase sales by promoting products/special offers
while customers are on hold
• Cross sell products to existing customers
• Improve customer satisfaction by reassuring them that
they have not been forgotten
• Improve the efficiency of your office
• Answer frequently asked questions
• Make public announcements via your telephone system
• Improve the image of your company as being more
efficient and professional
You can view all your messages, program which ones are
to be played, and when - choosing what time of day, what
days of the week, the month and even the year.
The software package includes a standard on hold message
as well as six additional message vouchers - providing
an affordable way to build a library of massages for
your business. And, should you need to add further
messages, top-up vouchers are available in packs of six
or eighteen.
Additional Features
• Controlled from any PC on your Local Area Network
(LAN) |
