 Avaya
IP Office PhoneManager
PhoneManager Pro
PhoneManager Pro is licensed on a per-user basis and
provides all of the PhoneManager Lite features plus the
following:
 • Personal Productivity & Collaboration: PhoneManager
Pro offers increased capacity from 15 to 1000 Speed
Dial/BLF entries. These are distributed across 10 tabs
to allow users to group speed-dial/Busy Lamp Field icons
by department or location e.g. Sales, Support, etc. Each
speed-dial tab supports up to 100 speed dial/BLF
entries.
• Integration with Contact Management packages: To
facilitate screen popping of the contact details of an
incoming caller, dialing from the contact record with a
simple mouse click and simple creation of new contact
records with auto-insertion of the telephone number
while on a call. The user can select which Contact
Management should be popped: - Outlook - GoldMine - ACT!
- Maximizer
• VoiceMail Pro mailbox control: - Manage voicemails -
PhoneManager Pro allows users to play, rewind,
fast-forward, save or delete their voice messages. -
Manage Personal Distribution Lists: PhoneManager Pro
allows users to configure their Personal Distribution
Lists (VoiceMail Pro Intuity mode only). - Manage
voicemail greetings: Users can record & select which of
the personal greetings is active (VoiceMail Pro Intuity
mode only).
• Personal phone number directory which allows further
personalization and improves productivity.
• Name matching: If the Caller ID is recognized in the
local PC directory, the caller’s name can be displayed.
Up to 1000 entries are supported.
• Simple incoming call scripting: Scripts can be
displayed based on the Caller ID or the dialed number
(DID/DDI) to remind users of a specific greeting or
message to use.
• Distinctive ringing: Allows the configuration of
distinct ringing on a per caller basis. WAV sound files
can be associated with incoming callers' numbers and
then played through the PC speakers when a call is
received from that number. This allows you to easily
differentiate calls from important customers, clients,
and unknown callers.
• Compact mode minimizes the screen space required to
run the PhoneManager Pro application. While in compact
mode, a notification slider alerts new calls and allows
the user to view the caller ID or associated caller’s
name and answer the call. Users can easily switch
between standard and compact modes. |
